Team Leader – German
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At Netflix, we are shaping the future of global entertainment because we believe there is a better way to watch. Our members need our help from time to time, and that’s where our Global CS organization focuses; providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity and getting our subscribers back to streaming.  

Due to our rapid and continuous growth, we are currently recruiting for an experienced, inspiring Team Leader - German in our Amsterdam Customer Service site (Sloterdijk). This is a unique opportunity for a motivated, inspiring people manager, who is passionate about helping other to excel and wants  to be part of revolutionizing the Customer Service industry.

You Love:

  • Coaching and developing people to enable their growth and deliver exceptional customer service to our subscribers;
  • Inspiring and motivating people around you (and you're good at it too);
  • Learning through hands-on experience and focusing on solution using data, efficiency and sensibility;
  • Staying up-to-date with the latest trends in entertainment and technology;
  • Fast-paced work environments (in fact, you thrive in them);

You are / You have

  • 1-2 years of people management experience in an international environment, preferably in customer contact centre;
  • Able to communicate effectively to a variety of audiences and give / receive feedback daily and you are comfortable to facilitate presentations to a variety of audiences;
  • Experience in performance management and call monitoring;
  • Proven success with building, leading, and motivating a team and demonstrated history of unwavering judgment;
  • Tech savvy and have basic understanding of computer and home networking terminology (operating systems, browsers, routers, modems, etc.);
  • Fluent in German and English, both written and spoken as well as excellent comprehension skills;
  • Open to work between 7am and 11pm, 7 Days a week and flexible to work various schedules based on business needs;

We offer:

  • Dynamic and fast paced work environment;
  • Culture of freedom and responsibility;
  • A convenient office location in Amsterdam; 1 minute walk from Amsterdam Sloterdijk;
  • Travel allowance, catered lunch and other snacks every day;
  • Contribution to your health insurance and pension;
  • 12 month contract with the idea to build a long-term relationship;
  • 40 working hours/week;
  • If needed we will support you with a relocation package (EU);

NetflixCS provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, pregnancy, childbirth and related medical conditions, genetic makeup, marital status, military service, or any other classification protected by applicable local and country laws.

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