Customer Service Representative – Norwegian

Due to our active growth across Europe, we are currently recruiting amazing Customer Service Representatives for Norwegian in our Customer Service Center in Amsterdam.

Our culture in Customer Service is unique; anchoring on our rich Netflix culture that sets us apart from most other companies, we focus on an environment that supports freedom and responsibility in how we interact with our customers. We believe every contact is an opportunity to deliver not only the right resolution, but an amazing customer experience as well.

Can you see yourself using your communication skills and friendly attitude to provide our customers with stunning, positive experience? If the answer is yes, you could be the one we’re looking for! 

You Love:

Providing exceptional customer service in a non-scripted world to get members back to streaming in either English or your native language
A fast-paced and high-performance work environment
Having conversations with people you don’t know (interacting with all types of people from all over the world)
Learning new things and finding creative ways to solve problems
Give and receive performance feedback with your teammates and Supervisor regularly

You are / You have:

Fluent in Norwegian and English language, both written and spoken as well as excellent comprehension skills
Able to work regularly a fixed schedule of 40 hours per week, between 7am and 11pm, 7 Days a week, depending on your schedule
Able to connect with and solve problems for our customers
Experience streaming on various devices (TV, phones, gaming systems)
A basic understanding of computer and home networking terminology (operating systems, browsers, routers, modems, etc.).
The ability to quickly adapt to change with positive and enthusiastic attitude
The drive to be successful and contribute to the success of others

We offer:

A gross monthly salary of EUR € 1812.89 based on 40 hour work week
8% holiday pay, paid in May each year
25 days paid holidays per year on a full time basis
A guaranteed 5% salary increase after the first 6 months and another 5% increase after a full year.
20% premium pay for hours worked on Monday-Friday after 10:00pm and on Saturday between 7:00am-6:00pm
30% premium pay for hours worked on Saturday between 6:00pm-11:00pm.
50% premium pay for the complete shift on Sunday and national holidays
Full-time (2 weeks) paid training and work schedule 4 weeks in advance
A convenient office location in Amsterdam; 1 minute walk from Amsterdam Sloterdijk
A Quarterly Attendance Bonus Plan  - 6% of your salary, based on set targets
Travel allowance, catered lunch and other snacks every day
Contribution to your health insurance and pension

NetflixCS provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, pregnancy, childbirth and related medical conditions, genetic makeup, marital status, military service, or any other classification protected by applicable local and country laws.